Cancellations & Rescheduling

We require cancellations or rescheduling requests to be made at least 48 hours prior to your scheduled appointment time.

• Cancellations or rescheduling requests made between 48 and 24 hours before your appointment will be charged 50% of the scheduled service price.
• Cancellations made less than 24 hours before your appointment, as well as same-day cancellations, will be charged 100% of the scheduled service price.
• No-call/no-show appointments will be charged 100% of the scheduled service price.
• Arriving 15 minutes or more late to your appointment will be charged 100% of the scheduled service price.

To protect our employees' time and our business, 3 cancellations or reschedules within a 6-month period will result in termination as a client.

Our time is valuable, and we put these policies in place to protect the business.

Arrival

Due to the expansion of our staff, please arrive no more than 10 minutes before your appointment.

Pre-Treatment Care

Please avoid using any active products — including alpha hydroxy acids, beta hydroxy acids, benzoyl peroxide, Retin-A, retinols, tretinoin, and any other exfoliants or acids — as well as sun exposure, 3–7 days prior to your facial treatment. Please contact the studio if you have any questions. Additionally, if you are ill or experiencing any cold sores, open wounds, or skin infections, please contact us immediately.

Guests & Pets

Due to liability and safety reasons, no outside pets, guests, or children are allowed at appointments.

Returns

Because of the nature of our skincare products, as well as hygiene and safety reasons, we do not accept returns. However, we work closely with you to recommend products that we feel are right for your skin.

Weather

Please note that Colorado is subject to inclement weather. Unless otherwise communicated, your appointment will not be canceled due to weather. Please plan ahead.